- Where can I buy
these products in Canada?
Yaletown Marketing Solutions is the exclusive distributor for Dr. Katz's
product lines in Canada. We have been supplying these products to Canadians
all across the country since 1997 and carry the complete product line, with
all products usually in stock. A very limited selection of products are
available in drugstores and other retail outlets in Canada. Click
here for more information on the product lines available in various
- Why would I want
to order from Yaletown Marketing Solutions?
Yaletown Marketing Solutions is here to make ordering more convenient for
you, and to save you money. By ordering from within Canada, you won't be
subject to the additional duties, taxes, brokerage fees, and high credit
card exchange rates that you would face if you ordered from the USA. Your
delivery time is faster, and we offer different shipping methods to suit
your needs. Plus, if you ever need to return an item to us, you can do so
quickly and easily.
- I live in the Greater
Vancouver area. Can I pick up my products at your office?
Unfortunately not. In an effort to keep our overhead low and pass the savings
on to you, we do not have a walk-in storefront at this time. Shipping costs
in the lower mainland are very inexpensive, and delivery usually takes only
one day, so you can still get your products quickly and easily.
- Can I order directly
from Dr. Katz's office in Los Angeles?
Yes. Dr. Katz's office is now shipping into Canada from their office in
Los Angeles. You can order from them directly at therabreath.com or by calling
toll-free 1 800 97 FRESH.
Service standards from the US will be different. You will be charged in
US dollars, orders will take longer to process, and shipping times will
be longer, with the potential for additional duties, taxes, and brokerage
fees payable when your parcel is delivered.
It remains quicker, easier, and often cheaper to order from our office here
- Where is your online
way to place an order is by e-mail (firstname.lastname@example.org)
You can now pay by PayPal, using your PayPal Account, Credit Card,
or direct Bank Account withdrawal. Just send an email with your name, address,
and list of the products that you require, and we'll prepare an invoice
that you can pay instantly online.
If you prefer, you can still pay us directly, ordering by phone, fax, or
email. Click here to go to
the page with all the details on how to order.
Once we have processed your order, we will keep your address and payment
information on file. That way, when you wish to place future orders, you
can simply drop us an e-mail or leave a message with a list of the products
that you require.
- I just called your
office during your designated hours and got transferred to voicemail. Why?
We do our best to be available to you Monday through Friday, from 9:00 am
to 2:00 pm Pacific Time. If you live in the eastern part of the country,
don't forget about the time change -- we are three hours behind Ontario
and Quebec, for instance.
we will miss a call if we are serving other customers or no one is available.
If you are phoning to place an order, feel free to leave your information
on our voicemail, and don't hesitate to leave a message. The voicemail is
secure, so it is fine to leave mailing and/or credit card information. We
attend to missed calls promptly -- there is no need to worry that your inquiry
won't be handled. We can confirm receipt of your message by e-mail if you
wish -- just let us know and make sure to leave your email address.
- I don't have a
credit card. Can I still order?
Absolutely. Canada Post offers a C.O.D. service, where we ship your order
and you pay your letter carrier when it arrives by cash, personal cheque,
or money order.
There is a charge of $8.00 + GST for C.O.D. service, on top of your regular
PayPal also offers the option of paying directly from your bank account,
or you can mail us a cheque or money order.
To use either
of these methods, contact us by e-mail with a list of the products that
you require, along with your mailing address and desired shipping method.
We will let you know the exact total, including shipping and taxes. Then
you can send us a cheque or money order, and we will ship your order when
we receive your payment.
- How long will it
take to receive my products?
That depends. Our weekday cutoff for shipping is 1:00 pm Pacific Time. If
we receive your order before that time, it should go out the same day. Orders
placed on weekends ship the following Monday. Delivery standards vary depending
on where you live and the type of shipping you request. See
www.canadapost.ca for more details.
- How long do the
That's a tough question. Different people seem to have very different patterns
of usage, and with all the different products that we offer, it is important
for you to determine what is right for you.
As a rule of thumb, you can expect one of the Starter Kits to last about
a month. But that doesn't mean that you will have to re-order all of those
products every four weeks. We include a variety of items so that you can
try them and see what fits best into your lifestyle. Most people with bad
breath and taste find that a routine of Oral Rinse, Toothpaste, and tongue
cleaning will do the job.
The shelf life on these products is about three years. So if you are thinking
about ordering a larger quantity, don't worry -- it won't go bad sitting
in your bathroom cabinet!
- How come you don't
offer the free shipping that's on the US website? What about the other specials
and coupons that I see on the US site?
Here's the short answer:
our product costs are much higher than in the US. We pay wholesale prices
to Dr. Katz -- and they make a profit on that. Plus, we have to pay for
the cost of importing the product into Canada, which adds roughly another
20%. There is not much room to cut our pricing and still cover our operating
We do our best to keep
our pricing competitive with the US, and to make up any difference to you
with stellar customer service. We hope that peace of mind is enough to keep
you coming back.
After fifteen years
of selling these products, we know that they work, and we appreciate the
patronage of our customers. We are doing everything we can to make it easy
to order and to keep these products as affordable as possible!
Have a question
that's not answered here? E-mail us!